Alsimba Protecting Your Privacy & Your Children’s Data

At Alsimba Your privacy is very important to us. This Privacy Policy describes how we collect, use, process and protect your personal information when you are shopping on our online toy store. From ordering on our web site to placing your order by any other means, we guarantee that your information is secure and private.

By using Alsimba, you accept the practices described in this Privacy Policy.

1. Information We Collect

In order to fulfil your orders and smooth service, we may need some information like:

• Personal Details such as your name, contact number and delivery address.

• When you opt to pay using COD, Bank Transfer, Easypaisa, JazzCash or PayPal and Debit/Credit Card. (Note: We don’t keep your card details. All sensitive operations are transmitted only over secure connection, no logs have been kept!

• Information such as cookies, IP addresses and browser information is gathered automatically through Shopify for performance, analytics and security.

All we request is the information required to provide you with excellent service and a better shopping experience.

2. How We Use Your Information

Your personal information is only used to serve you services:

• Order Processing & Delivery: To verify Your Details, To Pack & Dispatched Your Order and Shipped it.

• Customer Service: Requiring you to be contactable for order confirmation (especially COD orders) changes or queries.

• Service Improvement: Checking browser data to improve the performance of our store.

• Order Notifications: Automatically generate & send, i.e.: order confirmations, shipping details (with tracking), delivery confirmation and cancellation notifications.

We don’t use your personal data for anything other than sending you the content you love.

3. Cash on Delivery & Payment

• COD (Cash on Delivery) service is available in Pakistan. Every COD order is confirmed via phone prior to processing.

• International orders are only accepted when purchasing with Prepay (PayPal/Debit/Credit Card) or Bank Transfer payments.

• We NEVER store your financial information on our servers – payments are processed by trusted third party providers.

4. Sharing Data with Third Parties

We only collaborate with partners we trust, and your data is shared only when necessary:

• Banks & Payment Gateways (PayPal, Easypaisa, JazzCash, Debit/Credit Card companies etc).

• Courier Services (TCS, Leopards, Pakistan Post, DHL, FedEx & PostEx)

We will never share your information with other parties, except as required by law.

5. Children’s Privacy Commitment

We are even more careful with the data of minors, as a children’s toy store.

• We do not knowingly collect personal data from children under the age of 13.

• All Purchases must be bought by parent or legal guardian.

• If you believe your child has provided us with personal information, contact us immediately so we can remove such information.

6. Cookies & Tracking Tools

Like most e-commerce websites, our website also uses cookies and similar technologies to enhance your experience with us. These may include:

• Necessary Cookies: Used to enable you to use the Site, and includes doing things like carting and paying for goods.

• Analytics Cookies: To track the use on the website and to ensure effective performance.

• Preference Cookies: They are used to store user preferences for your location, language etc.

You can set your browser to refuse all cookies, but some features may not functioned properly.

7. Emails & Notifications

We will only communicate with you in a manner that is necessary, which may include:

• Order confirmation emails.

• Shipping and tracking updates.

• Delivery confirmation notices.

• History of account (account creation, updates or cancellation).

We do not market or send promotional emails/SMS.

8. Information Disclosure

Your Name / Contact number / Address will only be shared with Courier services for delivery. We don’t trade or sell customer’s information for marketing purposes or any other related activities.

9. Data Protection & Security

Alsimba has several lines of defense to ensure your data is safe:

• There are secure and reliable methods for payments (PayPal, Easypaisa,JazzCash,Debit/Credit Cards,Banks).

• We also guarantees the security of your transactions with SSL encryption.

• While no online system is 100% perfect, but we constantly review and update our practices to keep your data safe and risk free.

10. Your Rights as a Customer

We respect your control over your information:

• Access: Ask to see the personal data we hold about you.

• Correction: Update information before your order get shipped.

• Erasure: Order data deletion request after an order is done (except for keeping records due to commercial or legal obligations).

11. Policy Updates

This Privacy Policy may change from time to time as new regulations are released, or if there are improvements and services within our product. The revised changes are indicated with a localized change bar in the right margin, and a new revision date. Customers are urged to read it frequently.

12. Contact Us

If you have any questions or concerns about our privacy policy, send us a detailed message at:

📞 Phone: 0315-5105307

📧 Email: alsimbatoys@gmail.com

🏢 Address: GROUND FLOOR, Falak Corporate City Tower Talpur Road I.I Chundrigar Road, Seari Quarter,Karachi 74200